How can I pay for my order?
Online orders are processed via Ingenico payment portal for secure, safe processing. We accept all major debit and credit cards from VISA and Mastercard, a reference 'COMPUB' will appear on your bank statement. Please note this statement is not counted as proof of purchase but may help us to locate your receipt in the case of misplacement. All prices quoted on this site are inclusive of VAT where applicable.
Can I return my item if I change my mind?
Compu b provides the option to refund items within 14 days of purchase if they are unopened and unused. Please note, there is a €10 delivery fee for collection of return items if courier collection is required. If an item has been opened we reserve the right to refuse return. However, in some cases at the manager's discretion we will except the return of open items with a 10% restocking fee. If you would like more information or to request the cancellation of your order please contact firstname.lastname@example.org. You can check your order status by logging in to your account.
Can I place my order under a company name?
We will happily issue your invoice under a company name and any other information provided by you. Please note this can only be done at time of purchase and cannot be updated or changed at a later date. Compu b issue a full page VAT invoice with all purchases where requested.
If I place my order today, when will I receive it?
We aim to dispatch all orders within 48 hours and ship only with approved couriers.
How do I check my tracking number?
When your order has been dispatched you will receive a confirmation email with your tracking number which can be checked at the couriers website, your tracking number will contain a reference to which courier company has been used but this will generally be either DPD, UPS, UTi or own own in-house courier (local Dublin deliveries only). If you need any further information or have any questions on your order please email email@example.com and quote your order number.
Can I collect in store?
Compu b do not currently offer a Click and Collect option on our business website, this is however being developed for introduction in late 2016. If you require a store collection, please contact our business sales team at firstname.lastname@example.org prior to placing your order.
How do I make a complaint?
We endevour to offer the best customer service possible at all times, but in the circumstance that you are unhappy with the product or service you have received from us on this website, please email us directly at email@example.com. Please enter as much information as possible, including your name, email address that was used to place the order, and order reference number.
You can also contact us via post at:
Corporate Sales Manager
M50 Business Park
If you are unhappy with the outcome of your proceedings with us, your complaint can be escalated to the European Union's Online Dispute Resolution platform, which acts as an impartial party. You can contact them directly at the following link. Please have your order details to hand.
Do you take trade-ins against my old machine?
Compu b are happy to offer trade in against a purchase of new equiptment for the refit or upgrade of technology labs, school classroom technology etc. This service is facilitated via our service department and is subject to diagnostics by a technician before any value can be agreed on. Please note we do not accept obsolete or vintage machinery, and any faults found with the trade in machine will be deducted from its value. If you’d like more information please email your details and query to firstname.lastname@example.org
Will Compu b share my data with any one?