Order Information

How can I pay for my order? 

Online orders are processed via Ingenico payment portal for secure, safe processing. We accept all major debit and credit cards from VISA and Mastercard, a reference 'COMPUB' will appear on your bank statement. Please note this statement is not counted as proof of purchase but may help us to locate your receipt in the case of misplacement. All prices quoted on this site are inclusive of VAT where applicable. 

Can I return my item if I change my mind?

Compu b provides the option to refund items within 14 days of purchase if they are unopened and unused. Please note, there is a €10/£10 delivery fee for collection of return items if courier collection is required. If an item has been opened we reserve the right to refuse return. However, in some cases at the manager's discretion we will except the return of open items with a 10% restocking fee. If you would like more information or to request the cancellation of your order please contact business@compub.com. You can check your order status by logging in to your account.

Can I place my order under a company name?

We will happily issue your invoice under a company name and any other information provided by you. Please note this can only be done at time of purchase and cannot be updated or changed at a later date. Compu b issue a full page VAT invoice with all purchases where requested.

Delivery Information

If I place my order today, when will I receive it?

We aim to dispatch all orders within 48 hours and ship only with approved couriers.

How do I check my tracking number?

When your order has been dispatched you will receive a confirmation email with your tracking number which can be checked at the couriers website, your tracking number will contain a reference to which courier company has been used but this will generally be either DPD, UPS, UTi or own own in-house courier (local Dublin deliveries only). If you need any further information or have any questions on your order please email business@compub.com and quote your order number.

Can I collect in store?

Compu b do not currently offer a Click and Collect option on our business website, this is however being developed for introduction in late 2016. If you require a store collection, please contact our business sales team at business@compub.com prior to placing your order.

General Queries

How do I make a complaint? 

We endevour to offer the best customer service possible at all times, but in the circumstance that you are unhappy with the product or service you have received from us on this website, please email us directly at business@compub.com. Please enter as much information as possible, including your name, email address that was used to place the order, and order reference number. 

You can also contact us via post at: 

Corporate Sales Manager (IRELAND)
Compu b 
Exertis Building, 
M50 Business Park
Ballymount
Dublin 24

Corporate Sales Manager (UK)
Compu b 
23 Erica Road, 
Stacey Bushes
Milton Keynes
MK12 6HS

If you are unhappy with the outcome of your proceedings with us, your complaint can be escalated to the European Union's Online Dispute Resolution platform, which acts as an impartial party. You can contact them directly at the following link. Please have your order details to hand. 

Do you take trade-ins against my old machine?

Compu b do not currently take trade-ins of older machines. 

Will Compu b share my data with any one? 

Compu b commit to maintaining the confidentiality of your personal details at all times. We do not share any information about your or your orders with any 3rd party and any information collated is for order processing and warranty cover only. Please see our privacy policy for more information.