Frequently Asked Questions

Ordering FAQ

The product I want to buy is Out of Stock and indicating it will be placed on back order, when will I receive it? 

Any product that is out of stock is still available to order from Compu b. We will place a back order with our suppliers for you and ship your goods as soon as they become available. Please note this means your order may be delayed by several weeks depending on availability. We do not offer partial shipping, your order will be shipped in full when all items become available. If you would like more information don't hesitate to contact our team. 

There are currently major delays on the following products

  • iPhone 7 Plus (all models)
  • Apple Watch Series 2
  • All MacBook Pro 13-inch and 15-inch with TouchBar

Please note that product availability can extend up to 8 weeks so not all purchases can be guaranteed for Christmas. 

How can I pay for my order? 

Online orders are processed via Ingenico payment portal for secure, safe processing. We accept all major debit and credit cards from VISA and Mastercard, a reference 'COMPUB' will appear on your bank statement. Please note this statement is not counted as proof of purchase but may help us to locate your receipt in the case of misplacement. All prices quoted on this site are inclusive of VAT where applicable. 

Can I place my order under a company name?

We will happily issue your invoice under a company name and any other information provided by you. Please note this can only be done at time of purchase and cannot be updated or changed at a later date. Compu b issue a full page VAT invoice with all purchases where requested.

I have a coupon code, how do I apply it? 

Compu b frequently issue our dedicated customers discounts and special offers via our newsletter subscription, social media and in store promotions. Sign up to our newsletter below and follow us on Facebook, Twitter, Instagram, YouTube to make sure you don't miss out. 

Special Offer Discount Terms of Use: Mutliple coupons are permitted to be added at cart but only one coupon per product can be applied. Compu b reserve the right to refund part or all of an order where multiple coupons are added to the same product, our team will contact you directly if we believe this to be the case. 

 

Can I return my item if I change my mind?

Compu b provides the option to refund items within 14 days of purchase if they are unopened and unused.

Customer change-of-mind is not possible on iPhone models. 

Please note, there is a €10 delivery fee for collection of return items if courier collection is required. If an item has been opened we reserve the right to refuse return. However, in some cases at the manager's discretion we will except the return of open items with a 10% restocking fee. If you would like more information or to request the cancellation of your order please contact us here. If you created a customer profile when placing your order you can also cancel your order from here if goods have not yet been dispatched.

What warranty do you offer?

Compu b are delighted to offer a 2 Year Warranty on all Apple products purchased in our stores. This includes Mac, iPad, iPhone, Watch, Apple Tv, iPod and Apple accessories. terms and conditions apply, please see our Warranty page. Compu b also offer 1 Year on all 3rd Party accessories, where applicable. Goods that are faulty must go through an RMA process. Compu b will attempt to repair any items before issuing replacement products within the terms of warranty (1 year default on most products, except where AppleCare is issued). Please note that Compu b is an Apple Authorised Service Provider (AASP).

Will Compu b share my data with any one? 

Compu b commit to maintaining the confidentiality of your personal details at all times. We do not share any information about your or your orders with any 3rd party and any information collated is for order processing and warranty cover only. Please see our privacy policy for more information. 

What student Discount do you offer?

Compu b offer 6% off Mac to all students in store (including iMac, Macbook, MacBook Air, MacBook Pro and MacMini) with a valid student ID or Letter of Attendance on official letterhead. We also offer 6% of Mac and 3% off iPad to Teachers with the presentation of a valid Teacher’s Union photo ID or Letter of Employment on official letterhead. Please note educational discounts are only available in store. If you are representative of an educational institution such as a school or university and purchasing on behalf of said institution you may be entitled to further discounts. Please email education@compub.com for more details.

How do I make a complaint? 

We endevour to offer the best customer service possible at all times, but in the circumstance that you are unhappy with the product or service you have received from us on this website, please email us directly at info@compub.com. Please enter as much information as possible, including your name, email address that was used to place the order, and order reference number. 

You can also contact us via post at: 

Web Orders
Compu b
111 Grafton Street
Dublin 2

If you are unhappy with the outcome of your proceedings with us, your complaint can be escalated to the European Union's Online Dispute Resolution platform, which acts as an impartial party. You can contact them directly at the following link. Please have your order details to hand. 

Do you take trade-ins against my old machine?

Compu b are happily in the position to offer trade in against a purchase of a new machine. This service is facilitated in store only, and is subject to diagnostics by a technician before any value can be agreed on. Please note we do not accept obsolete or vintage machinery, and any faults found with the trade in machine will be deducted from its value. If you’d like more information please email your serial number and query by filling out our contact form here.

 

Delivery FAQ

If I place my order today, when will I receive it?

We aim to dispatch all orders within 72 hours of when the order is placed. Please note this is dependent on stock availability, but a member of our team will contact you if there is any delay.

How do I check my tracking number?

We ship all of our orders with DPD Couriers. When your order has been dispatched you will receive a confirmation email with your tracking number which can be checked at www.dpd.ie. If you need any further information or have any questions on your order please email sales@compub.com and quote your order number.

Can I collect in store?

Compu b do not currently offer a Click and Collect option on our website, this is however being developed for introduction in late 2016. If you require a store collection, please contact our sales team prior to placing your order by filling out our contact form here.