Terms and Conditions

These Terms and Conditions of website use should be read in conjunction with both of the Company’s Standard and Website Terms and Conditions of sale, which take precedence over terms and conditions herein, and these Website terms and conditions of use also contain contractual terms that are defined therein.

Website Terms and Conditions of Use

General:

These website terms and conditions of use document (together with the documents referred to in it) outline for you (whether you are a guest or a registered user) the terms and conditions of use of this website, which is owned and controlled by Compu b Retail Limited (“our site”), and apply to use of the website, whether or not a sale is transacted.

“Use” of our website includes accessing, browsing, or registering to use our website. Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website.

Some of the sections in these terms apply solely to consumers or businesses, these sections are marked as such, otherwise all terms apply to all parties who visits our website.

By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

If you wish to contact us, please click here.

Information about us

Our website is operated by Compu b Retail Limited (“Us”, “Our” "We", “Compu b”), a limited liability company registered in Ireland under CRO No. 639996; with our registered offices at Unit B1, Calmount Business Park, Dublin 12, D12 TK75, Ireland.

Accessing our Website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on our website without notice (see below). We will not be liable for any reason if our website is unavailable at any time or for any period.

You may use our website only for lawful purposes. You may not use our website in any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You may not use our website to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other programs or similar computer code which (whether by design or effect) adversely affects the operation of any computer software or hardware or any services on the website. You may not use our website to disseminate any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar obscene or otherwise objectionable material.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms, and that they comply with them.

We may in our sole discretion restrict your access to our website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so. As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.

Applicable law

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by Irish law. We both agree to the exclusive jurisdiction of the courts of Ireland.

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Irish law. You and we both agree to that the courts of Ireland will have non-exclusive jurisdiction.

Our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our website; or
  • use of or reliance on any content displayed on our website.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content from it, or to / from on any website linked to it.

We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue.
  • business interruption.
  • loss of anticipated savings.
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site include:

  • Our Privacy Policy, here, which sets out the terms on which we process any personal data we collect from you or that you provide to us. It also provides information about the cookies on our site. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy and Content Standards, here, which sets out how you can and cannot use our website, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
  • Any other agreements you enter into with us.

Our website changes regularly

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any material on our website maybe out of date at any given time, and we are under no obligation to update such material.

We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Your account and password

If you choose, or you may be provided with a user identification code, a password or any other piece of information as part of our security procedures and you must treat such information as confidential and you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you, knows your user identification code or password, you must promptly notify us. Our contact details can be found at the following link.

Intellectual property rights

We are the owner or the licensee as the case maybe of all intellectual property rights on our website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved by us or the appropriate owner.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text, or anything else from our website without or express permission in writing in advance.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for any commercial or other purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our site will cease immediately and you must return or destroy any copies of the materials you have made if asked to do so.

No reliance on information

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we use our reasonable endeavours to confirm the accuracy of the information on our website, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date and you agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied by us or by manufacturers or suppliers changing specifications without notice to us. You agree to make your own enquiries to verify information provided and to access the suitability of goods or services before you make your purchase.

For the avoidance of doubt, you should note that any sale transaction concluded through our website for supply of goods or services are governed by Standard and our Online Sales Terms and conditions and our Returns Policy.

Viruses and Hacking

Given the nature of the internet, we do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our site.

You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

We allow links to our website to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.

Other than for social media use you must not:

  • establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • establish a link to our website in any website that is not owned by you.
  • frame our website on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards, as outlined below.

If you wish to make any use of content on our website other than that set out above, please contact us.

Third party links and resources in our site

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and do not guarantee that those websites will adhere to our Acceptable Use Policy or Content Standards.

Changes to these terms

We may revise these website terms and conditions of use or any policy referred to herein at any time by amending this page or that policy.

Please check this page and our policies from time to time to take note of any changes we may have made or updated, as they are binding on you.

Acceptable use policy

You may use our website only for lawful purposes. You may not use our website:

  • in any way that breaches any applicable local, national or international law or regulation.
  • in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • for the purpose of harming or attempting to harm minors in any way.
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to:

  • reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of our terms of website use.
  • access without authority, interfere with, damage or disrupt any:
    • part of our website;
    • equipment or network on which our website is stored;
    • software used in the provision of our website; or
    • equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our website.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our website and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our website (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable laws in the Republic of Ireland and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person;
  • Contain any material which is obscene, offensive, hateful or inflammatory;
  • Promote sexually explicit material;
  • Promote violence;
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • Infringe any copyright, database right or trademark of any other person;
  • Be likely to deceive any person
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • Promote any illegal activity;
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety;
  • Be likely to harass, upset, embarrass, alarm, or annoy any other person;
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • Give the impression that they emanate from us, if this is not the case; or
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our website. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our website, and may result in us taking all or any of the following actions:

  • Immediate, temporary, or permanent withdrawal of your right to use our website;
  • Immediate, temporary, or permanent removal of any posting or material uploaded by you to our website; Issue of a warning to you;
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • Further legal action against you; and
  • Disclosure of such information to law enforcement authorities as we feel necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Trademarks

Compu b and our logo are registered trademarks of Compu b Retail Limited.

Your Concerns

If you have any concerns about material which appears on our website, please contact our Customer Service Team.

Thank you for visiting our website.

These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these on-line terms and conditions contain contractual terms that are defined therein.

Trade-in Specific Terms and Conditions:

These terms relate solely to consumer products or eligible devices being traded-in as part payment to Compu b Retail Limited (the “Company”) towards payment for the supply of Products by the Company to an individual consumer, both being such Parties to a contract for supply and partial payment by Trade-in.

  • Trade-in values / amounts may vary depending on the condition and type of device.
  • The value quoted by the Company is final and cannot be modified by any staff member of the Company.
  • The Eligible Device must meet all of the required criteria, as outlined by the Company from time to time.
  • The Trade-in value of a device or multiply devices can either be put towards a credit note, a gift voucher or they can be used in full or part against a new purchase, with any balance (if any) of the trade-in value being converted to a credit note or gift voucher.
  • A trade-in value in full or part cannot be given as a cash refund.
  • Trade-in is only available in-store.

“Eligible Device” herein means any product or device that is approved by the Company as being acceptable and eligible for a Trade-in value as determined by the Company, at its sole discretion.

Customer represents and warrants that:

  • they are the sole owner of the Eligible Device or have been authorised by the owner of the Eligible Device and that they are able to make decisions with regards to the Eligible Device;
  • there are no liens, encumbrances or security interests in or attached to the Eligible Device and that no other party has a legal interest in it;
  • any items Customer seeking to trade-in an Eligible Device to us shall not infringe on any third-party intellectual property right (including copyright, trademarks, patent, trade secrets or other proprietary right);
  • they are not an Apple reseller; and
  • the Eligible Device is not counterfeit, stolen or fraudulent.

Transfer of Ownership:

Upon receipt and acceptance of the Eligible Device by the Company, title of ownership in the Eligible Device transfers to the Company from the Customer and Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein.

Purchase of new Eligible Device:

Customer agrees that the value received by them for their Eligible Device is in the form of a credit amount against the purchase of a new Product and that there is no cash alternative on offer.

Customer’s responsibility for their data:

The Customer agrees and accepts that they have the sole responsibility to keep a separate back-up copy of any files or data before transferring ownership of the Eligible Device to the Company and that Customer has taken reasonable steps to eliminate and delete all the files and data that are deemed personal or confidential from the Eligible Device. Data recovery is not a part of the Trade-in service / offer, and the Company accepts no responsibility or liability for any lost files or data once the Eligible Device is traded in.

The Company shall take reasonable actions to wipe or remove any stored data from the Eligible Device, however it accepts no responsibility for failure to maintain the integrity or confidentiality of any files or data therein.

  1. Interpretation
    1. The following definitions and rules of interpretation in these terms and conditions of sale apply herein.
    2. “Customer” means an individual, person or other legal entity, institution or body that contracts to purchase Products from Compu b Retail Limited (CRO Number 639996) (herein referred to as the “Company”) as a consumer. “Delivery Point” means the place where delivery of the Products is to take place under these terms and conditions (specifically see clause 3 below). “Products” means any goods, products or services agreed in any contract of sale between the Company and the Customer that are to be supplied to the Customer by the Company.

  2. Application of Terms
    1. Subject to any written agreement between the Customer and the Company (the “Parties”) hereof, any sale and purchase of the Products shall be concluded in line with these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document). In the event of any conflict between these conditions and a written agreement between the Parties the terms of the written agreement shall prevail, when acknowledged and accepted by the Company.
    2. These terms and conditions apply to all the Company's sales and any variation to these conditions and any representations about the Products shall have no effect unless expressly agreed in writing by the Company. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these conditions.
    3. Each order or acceptance of a quotation for Products by the Customer from the Company shall be deemed to be an offer by the Customer to buy Products subject to these conditions.
    4. The Customer shall ensure that the terms of its order and any applicable specifications are complete and accurate.
    5. Products are sold on the strict condition that they shall not be or allowed to be leased or rented or to be sold under an exchange or repurchase scheme other than as the Company (acting on its own behalf) or, if some or all of the Products in question are being distributed on behalf of any third party (herein referred to as a "Rights Company"), any relevant Rights Company may allow from time to time by written notice, and that they shall not be sold without a similar condition being imposed on the subsequent buyer.
  3. Delivery
    1. Unless otherwise agreed in writing by the Company, delivery of the Products shall take place at the Company's registered office, warehouse or designated retail store outlet or at such other address as the Company and the Customer may agree in relation to any order.
    2. Any dates specified by the Company for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
    3. Subject to the other provisions of these conditions the Company shall not be liable for any indirect or consequential loss (all of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and /or similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
    4. If, for any reason the Customer fails to accept delivery of any of the Products when they are ready for delivery, or the Company is unable to deliver the Products on time because the Customer has not provided appropriate instructions, documents, licenses or authorisations:
      1. risk in the Products shall pass to the Customer (save for loss or damage caused by the Company's negligence);
      2. the Products shall be deemed to have been delivered; and
      3. the Company may store the Products until delivery, where upon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance costs).
    5. The Customer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for unloading the Products if required.
    6. The Company reserves the right to levy a charge on any order under a minimum net value as notified by the Company to the Customer from time to time.
  4. Non-Delivery and Return of Products
    1. The quantity of any delivery or consignment of Products as recorded by the Company on dispatch from the Company's place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary within 72 hours of the receipt by the Customer of the Products.
    2. Upon receipt by the Customer of the Products a visual check shall be made of all Products and a check of the quantity and quality of the packaging, carton and / or pallet counts shall be made. At the earliest opportunity the Customer will split down the Products (if appropriate) and check to ensure that the correct Products and quantities have been sent and to check for any damage. The Customer shall give the Company evidence including photographic evidence in respect of any damage and non-conforming deliveries. Any discrepancies found on the delivery of Products must be notified to the Company within 72 hours of receipt by the Customer of the Products. The photographic evidence furnished by the Customer may be compared with the Company's evidence of dispatch including date and time marked photographic evidence showing seals, security tape and/or binding.
    3. Any liability of the Company for non-delivery of the Products shall be limited to replacing them within a reasonable time or issuing a credit note against any invoice raised for such Products.
    4. Requests from the Customer for proof of delivery by the Company must be received within 7 days of delivery or of the expected due date of delivery of the Products. The Company reserves the right to charge for proof of delivery where the request is due to an administrative failure on the part of the Customer.
    5. Subject at all times to clause 4.2, the Customer may return Products that were received in a faulty or damaged condition, save through fault of the Customer, within 28 days of the delivery of the Products, and the Company shall either replace the Products or issue the Customer with a credit note equal to the price paid. Faults or product quality issues occurring or reported after 28 days will be dealt with under our warranty terms and conditions and applicable consumer law.
    6. The Customer may return Products that are not faulty or damaged, but only being Products remaining unused and in their original, clean, unopened outer packaging (and such being accepted as suitable for re-sale by the Company, at its sole discretion) and that have not since been re-sold by the Customer, within 14 days of the original purchase of the Products by the Customer, and the Company may then issue the Customer with a product exchange, a credit note or a full refund.
    7. The Customer may return Products that are not faulty or damaged, but only being Products remaining unused and in their original, clean, unopened outer packaging (and such being accepted as suitable for re-sale by the Company, at its sole discretion) and that have not since been re-sold by the Customer, after 14 days but within 28 days of the original purchase of the Products by the Customer, and the Company may then issue the Customer with a product exchange or a credit note.
    8. The Customer may return Products that are not faulty or damaged, being Products remaining clean and technically unused and in their original, clean, but opened outer packaging (being accepted as generally suitable for potential re-sale), within 28 days of the original invoice date of sale / dispatch of the Products to the Customer, and the Company may then issue the Customer with a credit note, subject to a minimum re-stocking charge of 15% of the price charged, but at all times such credit is at the Company’s discretion.
    9. A product exchange, refund or credit note will not be issued in relation to “Customer Built” Products; “Built-to-Order” Products; or for any personal Products such as Watches, Headphones, Earphones etc that are returned to the Company.
    10. A product exchange, refund or credit note will not be issued in relation to any Products that have been technically used, activated or have software installed or hardware attachments fitted that are returned to the Company.
    11. Notwithstanding clauses 4.5 – 4.10 above inclusive, the return policies for certain Products may differ to that set-out above and the Company shall notify the Buyer, of such instances where the returns policies are different to those set out in these terms and conditions. The enforceability of these returns policies different to those set out above shall not be affected by the failure, if any, of the Company to notify the Customer. For clarification, the Customer should request details from the Company, but any credit notes will always remain to be issued solely at the discretion of the Compan
  5. Risk/ Title of Products
    1. The Products are at the risk (for insurance and other purposes) of the Customer from the time of delivery.
    2. Ownership of the Products shall not pass to the Customer until the Company has received payment in-full (in cash or cleared funds) all sums due to it in respect of the Products.
  6. Price
    1. The net price quoted for the Products shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, if applicable; all of such amounts the Customer shall hereby agree to pay, in addition when it is due to pay for the Products, if so applicable and so reasonably charged by the Company. The gross price for the Products inclusive of value added tax will also be quoted on our sales orders if applicable.
    2. Payment may include a Trade-in allowance, allowed in respect of another product traded-in against the purchase of the Products. Please also refer to our Trade-in Terms and Conditions in this regard.
  7. Payment
    1. Payment of the gross price for the Products is due on the date of invoice by the Company.
    2. Time for payment shall be of the essence.
    3. No payment shall be deemed to have been received until the Company has received cleared funds in full.
    4. The Customer shall make all payments due in full without any deduction.
  8. Limitation of Liability
    1. Subject to condition 3 and condition 4, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub- contractors) to the Customer in
      respect of:
      1. any breach of these conditions;
      2. any use made or resale by the Customer of any of the Products, or of any product incorporating any of the Products; and
      3. any representation, statement or tortious act or omission including negligence arising under or in connection with the sale and purchase of the Products.
    2. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these conditions and any contract between the Company and the Customer for the sale and purchase of the Products.
    3. Nothing in these conditions excludes or limits the liability of either Party:
      1. for death or personal injury caused by the Company's negligence; or
      2. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
      3. for fraud or fraudulent misrepresentation.
    4. Subject to condition 8.2 and condition 8.3:
      1. Either Party's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the sale and purchase of the Products shall be limited to the price provided for therein; and
      2. Neither Party shall not be liable to the other for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the sale and purchase of the Products.
  9. Assignment
    1. The Customer shall not have the right to assign any contract between the Company and the Customer for the sale and purchase of the Products or any part thereof to any person, firm or company without prior written consent of the Company.
  10. Force Measure
    1. The Company reserves the right to defer the date of delivery and /or to cancel the sale of the Products or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God (including severe weather conditions), governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes (whether or not relating to either Party's workforce), or restraints or delays affecting transport carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, the Customer shall be entitled to give notice in writing to the Company to terminate any contract between the Company and the Customer for the sale and purchase of the Products.
  11. General
    1. Each right or remedy of the Company under these conditions is without prejudice to any other right or remedy whether under a contract or not.
    2. If any provision of these conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable, and the remaining provisions of these conditions and the remainder of such provision shall continue in full force and effect.
    3. Failure or delay in enforcing any provision of these conditions shall not be construed as a waiver of any of rights under these conditions.
    4. Any waiver of breach of, or any default under, any provision of these conditions any contract between the Company and the Customer for the sale and purchase of the Products shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of these conditions.
    5. The formation, existence, construction, performance, validity and all aspects of these conditions shall be governed by Irish law and the parties submit to the exclusive jurisdiction of the courts of Ireland.
    6. Headings to any of these conditions are included to facilitate reference only and shall not affect the construction thereof.

These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these Service and Repair terms and conditions contain contractual terms that are defined therein.

These terms are the terms and conditions on which we (being “we”, the “Company” - Compu b Retail Limited) supply service and repair services to our consumer customers (being “you” or the “Customer”).

  1. Contact

    If we have to contact you, we will do so by telephone, text or SMS message, or by writing to you at the address or the email address you provided to us when you submitted your device for repair.

    For clarification, "writing" includes emails. When we use the words "writing" or "written" in these terms, this includes e-mails and SMS texts or messages.

  2. Our Service and Repair services

    Our relevant "services" are divided into three parts:

    1. Inspection: This will usually take place at one of our retail stores where you submit your device initially, or in one of our service centres with or without you present, and this involves identifying what, if any issues or faults are found with your device. At this stage we will record what faults are found or reported by you, as well as the cosmetic condition of your device, and any points of note that we find on the inspection.
    2. Diagnostics. This stage of the process involves running a diagnostic review on your device in store or at our service centre to further analyse the reported or identified faults to be diagnosed so that we can identify if it can be repaired, to see what parts are required to be ordered for such a repair process and to determine an estimated price and timeline for the repair, if possible. This is a chargeable and non-refundable service, irrespective if your device is under or outside of the manufacturer’s warranty.
    3. Repair. The repair process will fall into one of the possible options for your device to be repaired or replaced, as outlined in section 3 below:
  3. Repairs
    1. In Warranty. If your device is covered by a warranty and can be repaired, we will carry out the repair and return the device to you – either via the store where you submitted your device for inspection and repair initially, or directly if you posted or delivered your device to us, then this will be returned by courier to your address.
    2. In Warranty, but Beyond Economical Repair. If your device cannot be economically or practically repaired and is covered by the manufacturer’s warranty (or if it’s covered by an approved insurance cover – acceptable to the Company), we will contact you to inform you accordingly and arrange a replacement device to be ordered for you.
    3. Outside of Warranty. If your device can be repaired practically but is not in warranty or covered by an approved insurance cover, we will write to you to let you know the cost of the parts and our labour fee for repairing your device. It is then at your discretion to confirm to us to proceed with the repair or to return the device to you (at your cost) or to dispose of the device for recycling.
    4. Outside of Warranty, and Beyond Economical Repair. If, in our opinion, your device cannot be repaired and is not covered by a warranty then we will contact you to let you know and arrange for the return of your device. Our decision as to whether your device is repairable is final. If you do not reply or do not arrange to collect your device within 30 days, then we may dispose of the device for recycling.
  4. Service and Repairs in Warranty – future, post repair Warranty
    1. If your device is covered by the manufacturer’s warranty. If your device is repaired or replaced (as a “whole unit replacement”) and is covered by a manufacturer’s warranty on that date, being the Service Date, then your repaired device or a replacement device (“whole unit replacement”) will be covered for the remainder of your original warranty period or 90 days from the Service Date, whichever is longer. If a failure of the repaired or replaced product then occurs outside of the original warranty period or 90 days from the Service Date (whichever is longer) then it will be classified as an out of warranty repair and will incur all the associated costs for any further repair or replacement in the future.
    2. If your device is covered under Compu b 3-year warranty. If your device is repaired and is covered by our Company warranty then your replaced or repaired device will be covered for the remainder of your original warranty period or 90 days, whichever is longer.
    3. If your device is repaired out of warranty. If your device is repaired outside of warranty, then any replacement parts used in the repair will come with a 90-day warranty. However, we do not warrant that any repair we conduct will address any other non-identified fault at the time of the original repair.
    4. Outside of Warranty, and Beyond Economical Repair. If, in our opinion, your device cannot be repaired and is not covered by a warranty then we will contact you to let you know and arrange for the return of your device. Our decision as to whether your device is repairable is final. If you do not reply or do not arrange to collect your device within 30 days, then we may dispose of the device for recycling.

      Any parts replaced under the repair, when in warranty with the manufacturer will be returned to the manufacturer. Any parts replaced under the repair, when out of warranty with the manufacturer will be either returned to the manufacturer or disposed for recycling.
    5. Third-party Parts: If on inspection a device is found to have replacement 3rd party parts or ‘rogue’ parts that are not supplied by the manufacturer, your warranty will be deemed as invalid and we reserve the right to refuse to service / repair the product, if it is either in or outside of the warranty period. The product will then be returned to you.
  5. Return of your device
    1. 30-Days’ Notice. If you do not collect your device from us within 30-days of us sending you a notice that it can be collected, we reserve the right to dispose of or recycle your device and you hereby agree (by accepting these terms of service) that you (as the legal and beneficial owner of the device) indemnify us against any claim that may arise from the disposal, destruction or recycling of your device, including that relating to the loss of any data.
    2. Time limits for returns. If you either do not instruct us to conduct necessary repairs or fail to provide instructions to proceed or otherwise fail to respond and instruct us, within 30-days from the date on which we provide a quote to you for repair, then (unless both Parties agree otherwise) we will assume you do not wish to proceed with the repair and we will return your device to you directly or we will leave it at the retail store at which it was initially inspected. We will contact you to let you know when your device is ready to collect, and sub-clause 5 (a) will apply.
    3. Third-party Parts. We will test your device to identify faults and issues, including to see whether it has been previously repaired, altered or modified by a third-party (or if it contains third-party parts as a result of a repair inside or outside of warranty provided elsewhere).

      We are not responsible for any damage caused to your device as a result of these tests if any third-party part, repair, alteration or modification is identified and conflicts in any way with our systems, parts or services provided.
    4. Return of Devices Beyond Economical Repair. Devices may be returned in a different condition to that as submitted for repair if the device is deemed by the Company (in our sole opinion) as being Beyond Economical Repair.

      During diagnosis your device may be dismantled and if the parts are damaged, broken or irreplaceable then your device may not be returned in a complete state or in the same or better condition than when it was submitted to us. This is often unavoidable.
  6. Our contract with you:
    1. Our acceptance of your request for a repair will take place when we tell you that we are able to provide you with the repair services, which we will also confirm in writing to you, at which point a contract will come into existence between you and the Company.
    2. If we are unable to accept your request for a repair for any reason, we will inform you of this and will not charge you further for the repair services. The Diagnostic fee outlined above may still apply.
    3. We will assign a reference number (called an SRO) to your request and tell you what it is when we accept your request for a repair.
    4. This service is only available for devices in the Republic of Ireland.
  7. Our Responsibility
    1. We are only responsible to you for foreseeable loss / damage caused by us. We are responsible for loss / damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (including data loss). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you realise that it may happen.
    2. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
    3. We are not liable for Business losses. The services under these terms and conditions are offered for domestic and private / consumer use only. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. We are not liable for Data lost from your device. This includes data stored on or accessed via your device. It is your responsibility to ensure that, prior to inspection, your device has been backed up. We are not responsible and will not be held liable for any data loss which may occur as a result of these services.
  8. Changes to the service
    1. If you wish to make a change to the services, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would arise as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
    2. We may change the services offered at our discretion, but any such change will usually be to reflect changes in relevant laws or regulatory requirements; or to implement minor technical adjustments and improvements.
    3. If a change will affect your use of the services or the price of the repair, we will let you know in advance of the further work being undertaken.
  9. Timing and information provided for the services
    1. We will supply the services to you from the date set out in the repair request until we have completed the services. The estimated completion date for the services is as told to you during the repair request process or we end the contract by written notice to you as described below.
    2. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, we will contact you to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not as yet received.
    3. As outline above, in the description of the services, we will need certain information from you so that we can provide the services to you, for example, your contact details, information about your device (e.g., when and from where it was purchased, technical information or other details which we may request from you at either inspection or diagnosis). If you do not (within a reasonable time of us asking for it) provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information that we need within a reasonable time of us asking for it.
    4. We may suspend the services if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment when we remind you that payment is due, we will suspend supply of the service and clause 5 will apply.
  10. Customer rights to end the contract
    1. You may end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances, we may charge you certain sums for doing so, as described below.
    2. If you are ending the contract for a reason set out below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided.
    3. The relevant reasons are:
      • we have told you about an up-coming change to the services or these terms which you do not want or agree to;
      • we have told you about an error in the price or description of the services you have requested, and you do not wish to proceed;
      • there is a risk the services may be significantly delayed because of events outside our control; or
      • you have a legal right to end the contract because of something we have done wrong.
    4. If you are not ending the contract for one of the reasons set out above, the contract may be ended by you immediately, however we will have no liability arising and we may decide not to refund any of the fees already paid to us in relation to the service unless we have not yet commenced providing the service to you. Diagnostic fees will not be refunded.
  11. Our rights to end the contract
    1. We may end the contract at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, or if you do not wish to incur additional costs in respect of the services as they are notified to you.
    2. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 5 days in advance of our stopping the services and we may refund any sums you have paid in advance for services which have not been provided.
  12. Price and payment
    1. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your repair request unless we have agreed another price in writing. Please note that the price of the services as advertised may not include the cost of parts or additional items, the cost of which (if required) will be notified to you when we know what parts or additional items are required.

      You must make an advance payment before we start providing the services. We will let you know what costs will be incurred for each stage of the services. Work for each stage will not commence until we have received payment of any outstanding invoices or amounts due that relate to the services.
  13. Your personal information and Data
    1. We will use the personal information / data that you provide to us:
      • to provide the services for you;
      • to process your payment for such services;
      • to process your device for delivery if required; and
      • to inform you about products and services that we provide which we think are of interest to you - you may opt out from receiving these communications at any time by unsubscribing from them.
    2. We may pass your personal information on to the manufacturer of your device. Information you provide to us when requesting a repair may be shared with the device manufacturer.

      They may also contact you to ask for feedback on the service you have received from us and we would ask you to co-operate and take the time to complete the on-line survey on the service provided if requested to do so.

      Information provided to the device manufacturer will be handled in accordance with their privacy policy.

      We will only give your personal information to other third parties where the law either requires or allows us to do so or where you have given us your permission to do so.

  14. Other important terms to note:
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments, you have made in advance for services not as yet provided.
    2. You may not be able to transfer this agreement to someone else. You may only transfer your rights or your obligations under these terms to another person with our written consent.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If a court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.

These Terms and Conditions must be read in conjunction with the Company’s Standard Terms and Conditions of sale, which take precedence over terms herein, and these on-line terms and conditions contain contractual terms that are defined therein.

  1. The purpose of these terms and conditions:

    These are the explanatory terms and conditions on which we supply Products or Services to you, on-line.

    Please read these terms carefully before you submit your on-line / web order to us. These terms explain to you about who we are, how we will provide products to you on-line, how you and we may change or end the supply contract, what to do if there is a problem and other important information.

    If you wish to contact us, please click here.

    If we have to contact you, we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your order.

  2. Our contract with you:

    Our acceptance of your order will take place when we email you to accept it, at which point a contract to supply will come into existence between you (the Customer) and us (the Company).

    If we are unable to accept your order, we will inform you of this in writing, cancel your order and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Where your order contains multiple goods and one or more become unavailable for any if the above reasons, we will contact you separately by email to ask how you would like to proceed with your order.

    On acceptance of the order, we will assign a sales order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

  3. Territory:

    Our website is solely for the promotion of products for sale and delivery within the Republic of Ireland and Northern Ireland. For orders to European countries please call our Helpdesk: 0818 668888

    For order delivery into the UK please place your order on www.compub.com

  4. Our Products:

    The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images. The packaging of your Products may also vary from that shown in images on our website.

  5. Your rights to make changes:

    If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

    After dispatch of the Products, you may not make any changes to your order.

  6. Our rights to make changes:

    We may change the Product to reflect changes in relevant laws and regulatory requirements; and / or implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

  7. Supplying the Products to you:

    The costs of delivery will be as displayed to you on our website.

    During the order process we will let you know when we will provide the products to you. If the products are goods, we will deliver them to you as soon as reasonably possible.

    If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

    If you have asked to collect the products via our Click and Collect option in one of our stores, you can collect them from the store of your choice upon confirmation of delivery at any time during the working hours as stated on your nearest store details page. Please note for our Click and Collect service you will need to bring photographic identification with you when collecting your order.

    For delivery, you will have to supply your name, address, Eircode, e-mail address and a mobile number for the delivery agent to contact you, and by placing the order and supplying these details you are consenting for us to share that personal data with our delivery and supply partners.

    If no one is available at your address to take delivery, our courier will inform you of how to re-arrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 below will apply.

    You may have legal rights if we deliver any Products late to an agreed timeline. If we miss the delivery date for your Products, then you may treat the contract as at an end only if we have refused to deliver the Products, or if delivery by the delivery date was essential (taking into account all the relevant circumstances which you explicitly share with us in writing); or if you told us before we accepted your order, and we agreed with you in writing, that delivery within the delivery deadline was essential.

    If you do not wish to treat the contract as at an end, or do not have the right to do so under clause 7.7, you can give us a new agreed planned date for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new delivery date.

    If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the Products or reject Products that have not been delivered after the essential delivery date. If you wish, you can reject or cancel the order for some of those goods (i.e., not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums, you have paid to us for the cancelled Products. If the Products have been delivered to you, you must either return them in person to where you collected them, arrange for transport or post back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Products will be your responsibility from the time we deliver them to the address you gave us, or you or a courier organised by you collect it from us. You own a Product once we have received payment in full.

    We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

  8. Your rights to end the contract or cancel an order

    Your entitlements and / or rights of redress around ending the contract or seeking redress will depend on what you have bought, whether there is anything wrong with it, at what stage the supply process is at and how we are performing and when you decide to end the contract:

    For more details around both yours and the Company’s rights and obligations please refer to our Standard Terms and Conditions of Sale.

    For most products bought online you have a legal right to change your mind within 14 days and receive a refund in normal circumstances.

    In general, you have a 14-day period to change your mind however you may have to pay the cost incurred in returning the goods to us.

    Your right to a refund terminates when your warranty activates.

    You do not have a right to change your mind in respect of:

    • a. Products sealed for health protection or hygiene purposes (e.g., earphones), once these have been unsealed after you receive the products;
    • b. sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and / or
    • c. any Products which become mixed inseparably with other items after their delivery.

    Even if we are not at fault and you do not have a right to change your mind (i.e., being after 14 days), you may be allowed to return the Products, but you may have to pay us compensation for accepting same back.

    A contract for the Products is completed when the product is delivered to you and when have paid in full.

    If you want to end a contract before it is completed where we are not at fault, but you have changed your mind, just contact us to let us know. The contract can be ended immediately in most cases, and we will refund any sums paid by you for the Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract if at no fault of ours.

  9. Your rights to end the contract or cancel an order

    To end the contract with us, please let us know by contacting us.

    If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. If the products are faulty or misdescribed we can arrange collection. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

    In all other circumstances (including where you are exercising your right to change your mind) you must pay the delivery costs of return.

    If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a retail store environment (e.g., including but not limited to, the device having been switched on or registered etc). If we refund you the price paid before we are able to inspect the Products and later discover you have returned the Products in an unacceptable state or condition, you must pay us an appropriate amount at our discretion, which will be reasonable at all times.

    We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then if the Products are goods and we have not offered to collect them, your refund will be made usually within 14 days from the day on which we receive the product back from you.

  10. Your rights to end the contract or cancel an order

    We may end the contract for a Product at any time by writing to you if:

    • a. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products.
    • b. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
    • c. the Product is no longer available.

    If we end the contract in the situations above, we will refund any money you have paid in advance for Products we have not provided. We will contact you to let you know that we are not going to provide the product.

  11. If there is a problem with the product

    If you have any questions or complaints about the Product, please contact us, as soon as possible.

    Please also refer to our Standard Terms and Conditions of Sale.

  12. Your personal information

    We will use your personal information in accordance with our privacy policy.

    In addition to our Privacy Policy, we will also use the personal information you provide to us:

    • a. to supply and deliver the products to you; (see above – as we need to share your personal details with our transport partners to deliver the Products to you).
    • b. to process your payment for the products;
    • c. to give you information about similar products that we provide, if you agreed to this during the order process (and you may stop receiving this at any time by contacting us).

    We will only give your personal information to third parties with your permission, or where the law either requires or specifically allows us to do so.

  13. Your personal information

    Other important terms and points to note

    • a. We may transfer our rights and obligations under these terms to another organisation.
    • b. No one else has any rights under this contract.
    • c. You may not assign your rights under the contract.
    • d. This contract is between you and the Company.

    If a court finds part of this contract to be illegal, the remainder parts will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of these are unlawful, the remaining paragraphs will remain in full force and effect.

    These terms are governed by Irish law, and you can bring legal proceedings in respect of the products in the Irish courts.

Student discount available in-store and online to current and newly accepted higher education students aged 18 and over and their parents with valid student ID or admission confirmation letter, as well as teachers, lecturers, tutors or other such persons in a supervisory role involved in the provision of education to students with proof of teacher status e.g. employee I.D. card or an official letter from the institution showing the teacher is affiliated to Primary, Secondary or Higher Education Institution.

Discount cannot be used in conjunction with any other promotion or discount unless otherwise stated. Discount exclusive to retail customers. Corporate sales excluded from this offer.

For online purchases you must upload valid student I.D. card, admission confirmation letter, proof of teacher status e.g., employee I.D. card or an official letter from the institution. Enter the discount code at checkout before submitting your order. Order will be cancelled if documentation is invalid. Please be advised that any online order must be placed under the student's name. Billing information should be as per the card details used.

10% accessories discount not redeemable against Microsoft Office 365, Lifeline Online Support, Compu b Training, iTunes gift cards and AppleCare+. Not available in conjunction with any other offer or discount unless otherwise stated. Compu b reserve the right to amend or cancel this promotion at any time. For general terms of sale visit www.compub.com/terms.

These Digital Terms and Conditions must be read in conjunction with the Company’s Standard Terms & Conditions of Sale, which take precedence over terms herein, and these Digital Services Terms & Conditions contain contractual terms that are defined therein.

These terms are the terms and conditions on which we (being “we”, the “Company” - Compu b Retail Limited) supply service & repair services to our consumer customers (being “you” or the “Customer”).

  1. Contact

    If we have to contact you, we will do so by telephone, text or SMS message, or by writing to you at the address or the email address you provided to us.

    For clarification, "writing" includes emails. When we use the words "writing" or "written" in these terms, this includes e-mails and SMS texts or messages.

  2. Our Digital services

    Our "Digital services" are divided into two areas:

    1. “Lifeline” - Technical Support: This product is sold in-store and on-line and the lifeline service is technical support purchased by the customer and delivered virtually by the customer scheduling an appointment on our website booking tool (based on diary availability) for either a telephone or video support call back.
    2. “Training” - On-line / Virtual Courses. This product range has a variety of on-line courses available which are sold in-store and on-line. To access any course, you will be asked to provide an active e-mail account and following this you will e-mailed a unique link which will give you access, once you have registered, to the training course you have purchased.
  3. Lifeline
    1. Time period available: 7 days, 4 weeks or 1 year support.

      This product is available to be purchased for any of the given time periods above. Your Lifeline support starts from the first day of activation or interaction with a Compu b Lifeline Technical Support Specialist. Once you have activated your Lifeline support you are unable to return your level of support for a refund or credit.

    2. Lifeline support.

      Lifeline is available to support the end user in selected software applications know-how, troubleshooting and / or set-up. We do not guarantee or offer a warranty that our Technical Experts will always be able to help or resolve your technical issues.

    3. Booking an appointment.

      From the day you activate your support, you can book time slots during the period you have purchased, for a one-to-one call and or video call-back with one of our Technical Experts, with each call being limited to a maximum of 45 minutes. Calls are scheduled by you via our website booking portal where you book the day and time that is suitable to you (based on the available appointment slots). This service is only offered during normal working hours (Monday to Friday) – Weekends, Bank Holidays are any other Public Holidays are excluded.

  4. Training
    1. Accessing the on-line content.

      With the Training product you have purchased, you will be provided with a weblink to access an on-line training course. The course will allow you to either select features of interest or you can work your way through the entire course to ensure you can get the most from your device. You may continue to access you course any time after registering on-line for the course. Once you have activated your training course you are unable to return your training course for a refund or credit.

    2. On-line content and 3rd-party Data sharing.

      Our training content is hosted on a 3rd party web-based platform, as a Learning Management System. By registering your details to access the training content, you are also deemed to be accepting the terms and conditions of our 3rd-party technical partners including their data privacy policies. For further details and examples, please follow: https://www.talentlms.com/gdpr and / or https://support.teachable.com/hc/en-us/articles/360000954272-EU-GDPR

    3. Content

      The training content is correct at the time of creation and content is updated from time to time as new software updates are released by Apple / other partners (which may change and enhance functionality on your device). We do not warranty or give any guarantee that the content is always correct and or in-line with Apple latest software updates.

    4. Apple qualified trainer

      All our content is designed & developed by our Apple Professional Learning Specialist and is delivered via the on-line training course portal by one of our qualified Apple Professional Learning Specialists or a Compu b Certified Technical Learning Support Specialist.

Compu b Limited T/A Stormfront – Glass Screen Protectors Terms & Conditions of Sale (2021) – UK Consumer

JUKU Glass Screen Protectors

JUKU glass screen protectors that are fitted in-store are covered by a limited warranty for a period of one year from the date of purchase.

What is covered by the warranty?

JUKU glass fitted in our stores will be replaced without charge providing one or more of the following criteria are present:

  • Failed application in store
  • Bubbling or lifting after application
  • Hairline cracks that are deemed by us to not have been caused by any form of impact damage. 
    (If impact damage is present, the product has performed its key purpose).

What is not covered by the warranty:

JUKU does not give any warranty on the following

  • If the product has been tampered with in any way
  • The product shows sign of any form of impact damage
  • The product has been subjected to abnormal physical stress, misuse, negligence, or accidental damage 
  • If the product has been removed and disposed of
  • Any general wear & tear or damage related to the user's use of the device
  • The warranty claim is being made fraudulently or by misrepresentation
  • If your device has been repaired or replaced through its Apple warranty either in our stores or via approved party including Apple
  • If the protector has been removed and re-fitting attempted to the device or a new device t

To make a warranty claim, please return to your local store and present the faulty product alongside your original proof of purchase.

Offer available from 20 November until 29 November 2021 inclusive in-store and online.

Valid in stores across the Republic of Ireland, and online at www.compub.com.

Price Guarantee: we want to ensure all our customers can avail of the great offers we have this Black Friday Event. If the item you want is currently not in stock, place your order now with the Black Friday discount and we’ll ship it to you as soon as the item is available. We honour the same policy in-store, just ask a member of staff for more information. Item must be paid in full.

Products sold under this promotion will be shipped and delivered within the normal dispatch period. This is subject to change.

For items not in stock, dispatch times may be longer.

The advertised savings in this promotion are offered on the following eligible products:

  • MGN63B/A MacBook Air 13-inch, Apple M1 chip, 8C CPU, 7C GPU, 8GB RAM, 256GB SSD - Space Grey
  • MGYJ3ZM/A AirPods Max - Silver
  • APPRO-CRVE-BLK Native Union Case AirPods Pro Curve - Black
  • APPRO-CRVE-ROS Native Union Case AirPods Pro Curve - Rose
  • APPRO-LTHR-BLK-AP Native Union Case AirPods Pro Leather - Black
  • APPRO-LTHR-BRN-AP Native Union Case AirPods Pro Leather - Tan
  • APPRO-ROAM-BLK-NP Native Union Case AirPods Pro Roam - Black
  • APPRO-ROAM-ROS-NP Native Union Case AirPods Pro Roam - Rose
  • APPRO-ROAM-GRN-NP Native Union Case AirPods Pro Roam - Sage
  • BELT-L-ZEB-2-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 1.2M - Zebra
  • BELT-L-ZEB-3-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 3M - Zebra
  • BELT-L-ROS-2-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 1.2M - Rose
  • BELT-L-ROS-3-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 3M - Rose
  • BELT-L-IND-2-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 1.2M - Indigo
  • BELT-L-IND-3-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 3M - Indigo
  • BELT-L-CS-BLK-2-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 1.2M - Cosmos
  • BELT-L-CS-BLK-3-NP Native Union Cable USB-A to Lightning | Belt Leather Strap | 3M - Cosmos
  • STOW-ORG-GRY-FB-V2 Native Union Bag Organizer Pouch - Fabric Slate (V2)
  • STOW-ORG-GRN-V2 Native Union Bag Organizer Pouch - Fabric Sage (V2)
  • IPD-404-BLK Incipio Faraday Case iPad Mini 2019/ iPad Mini 4 - Black
  • IPD-410-BLK Incipio Case iPad Pro 11-inch (2nd | 3rd Gen) | iPad Air (4th Gen) Faraday – Black
  • GIP-068-CLR Griffin Case iPhone 13 Mini Survivor Strong - Clear
  • GIP-069-CLR Griffin Case iPhone 13 Survivor Strong - Clear
  • GIP-081-CLR Griffin Case iPhone 13 Pro Survivor Strong - Clear
  • GIP-070-CLR Griffin Case iPhone 13 Pro Max Survivor Strong - Clear
  • GIPD-026-BLK Griffin Case iPad 10.2-inch (9th | 8th | 7th Gen) Survivor Rugged Folio - Black
  • GIPD-026-BLU Griffin Case iPad 10.2-inch (8th Gen | 7th Gen) Survivor Rugged Folio - Dark Blue
  • INMB100691-BLK Incase Sleeve MacBook Pro 16-inch | Facet | Recycled Twill - Black
  • INMB100691-NVY Incase Sleeve MacBook Pro 16-inch | Facet | Recycled Twill - Navy
  • INMB100335-NVY Incase Sleeve MacBook Pro 13-inch Compact - Navy
  • INMB100335-BLK Incase Sleeve MacBook Pro 13-inch Compact - Black
  • INMB200679-BLK Incase Hardshell Case for 16-inch MacBook Pro Dots - Black
  • INMB200679-CLR Incase Hardshell Case for 16-inch MacBook Pro Dots - Clear
  • G4-MINI-PKG-EUUK Theragun Mini Handheld Percussive Massager - Black
  • WAVEROLLER-PKG-UK Theragun Wave Roller Massage Roller 12-inch - Black
  • G4-ELITE-WHT-PKG-EUUK Theragun Elite Handheld Percussive Massager - White
  • G4-PRIME-PKG-EUUK Theragun Prime | Percussive Therapy
  • G4-MINI-WHT-PKG-EUUK Theragun Mini Handheld Percussive Massager - White
  • G4-MINI-RED-PKG-EUUK Theragun Mini Handheld Percussive Massager - (PROJECT)RED
  • WAVEDUO-EU Theragun Wave Duo | Vibration Therapy
  • WAVESOLO-EU Theragun Wave Solo | Vibration Therapy
  • G4-ELITE-BLK-PKG-EUUK Theragun Elite Handheld Percussive Massager - Black
  • SG9S1UNI Click & Grow Smart Garden 9
  • SGS1UNI Click & Grow Smart Garden 3
  • E82101W4 Eufy Video Doorbell 2K Battery Powered Home Base 2 | UK and EU Plug - Black
  • T88513D1 Eufy Cam 2 Pro 2 | 1 Kit
  • T88523D2 Eufy Cam 2 Pro 3 | 1 Kit
  • T8410223 Eufy Indoor Cam 2K Pan and Tilt | UK
  • T2120211 Eufy RoboVac 15C | UK
  • T2117V11 Eufy RoboVac 35C Black | UK
  • JB01578-BWW Joby Beamo Mini
  • JB01579-BWW Joby Beamo
  • JB01675-BWW Joby Wavo
  • JB01643-BWW Joby Wavo Mobile
  • JB01670-BWW Joby StandPoint iPhone 12 and iPhone 12 Pro
  • JB01693-BWW Joby StandPoint iPhone 12 Pro Max
  • JB01550-BWW Joby TelePod Mobile
  • JB01645-BWW Joby GorillaPod Mobile Vlogging Kit
  • JB01729-BWW Joby GorillaPod Creator Kit
  • JB01605-BWW Joby FreeHold Universal Kit
  • JB01606-BWW Joby Freehold Universal Mount
  • 10000053 Tonies Starter Set - Light Blue
  • 10000056 Tonies Starter Set - Pink
  • 10000058 Tonies Starter Set - Red
  • 10000057 Tonies Starter Set - Purple
  • 10000054 Tonies Starter Set - Green
  • 10000055 Tonies Starter Set – Grey

Some products from the list above may not be available to purchase online or may not be available in all stores.

All advertised savings included in this offer, monetary or percentage, will be taken off the RRP of the product.

Offer exclusive to retail customers. Education institutions and corporate sales are excluded from this offer, including purchases made via the Employee Purchase Programme and Department of Employment and Social Protection grants.

Offer cannot be used in conjunction with any other promotion unless otherwise stated, including but not limited to the HEAnet discount.

Offer can be used in conjunction with humm in-store and online.